octopus energy is customer service good


Which? Recommended provider 2021 (4th year in a row). Winner of the 2021 Renewable Energy Awards AND U Switch Energy Supplier Of The Year 2021 👏 Let’s think of our future and the future of our planet. Save money and the planet today!

Octopus Energy bounded up the Top 50 organisations list for great customer service in July 2021 and is now ahead of companies like M&S, Waitrose, and Halfords. (you won’t find another energy company in the top 50 list!!)  👏

Is Octopus Energy any good?

If you have found my blog hopefully you are considering a switch to Octopus Energy. If you have a look around hopefully you will find my tips and advice helpful. Everyone’s needs are different but we all want a good price with fast and friendly customer service! We think Octopus Energy is a great way of switching to renewable energy.

Should you make the switch to Octopus Energy?

We have been with Octopus Energy customers for approaching 3 years. When we made our switch to Octopus they were a fairly unknown energy provider and it was a leap of faith to make the switch from British Gas. Our experience has been very positive and we aren’t looking at switching away any time soon. It’s a big 10/10 from us and we highly recommend Octopus Energy!

When we first switched to Octopus Energy they had less than 300,000 customers. We wanted to go green and Octopus seemed a young and energetic firm committed to making a difference to the planet. Now Octopus Energy has over 2 million customers and they just keep growing! Why? Because customers love Octopus Energy and they love us right back! They don’t hook you in on a deal and then move on they offer lots of amazing reasons to stay like smart tariffs, competitions, amazing value, and super green energy. CLICK HERE TO SWITCH USING MY REFERRAL LINK – £50 CREDIT.⟵💚


Before you try and tackle any switch you should make sure you understand the basic energy terms. Finding the best deal is far easier when you understand these.

Energy TermsMeaning
Dual FuelFuel means gas or electricity.
Dual Fuel means a supply of both your gas and electricity from the same energy provider.
TariffThis is the package you sign up to with the energy company. They usually name the tariff.

The two most common tariffs are fixed and variable. (Octopus calls it flexible)

Fixed tariff means you get the price per kWh of energy fixed for a period of time. So one kWh will always cost you the same. It could be fixed for 12 or 24 months as an example.
VATValue Added Tax. This is sales tax added by the government.
kWhA kilowatt is how energy is measured. (kWh) Like cm or inches, grams and kilograms. It measures energy. So you get charged per kWH you use.
Unit CostThis is the price you pay per kWh.
Standing chargeThis is a fixed amount you pay per day regardless how much energy you use. It pays for maintaining the supply to your home etc.
So your energy bill will show the amount of kWh you use per month and times it by the unit cost per kWh. Then they add on the daily charge eg 31 x 21p and VAT.
If you would like further information you can read my full review of all Octopus Energy tariffs including up to date prices on my comparisons page.  It is updated daily and keeps an eye on the wholesale energy market. Knowing if and when to switch and fix your energy tariff in the current climate is really important, I hope it helps!


Octopus Energy Fixed and Flexible tariff price increases. I usually wake up each morning and check the Octopus Energy tariffs page to see if prices have increased. I am a massive Octopus Energy fan and blog about their tariffs and

octopus big dirty turn own

The Big Dirty Turn-Down  I have been waiting for some positive news but there hasn’t been much of it around at the moment in terms of energy. Wholesale energy prices are skyrocketing and everyone is bracing for the energy price

April 2022 price cap

Stick or fix your energy tariff before April 2022? With the energy price cap due to rise by an estimated 54% in April 2022 the question most people are considering is whether a new fixed tariff is a good option

Big announcements are expected tomorrow. The energy price cap will increase in price on the 1st April 2022. Tomorrow, 3rd February 2022, we will find out how much that will be. The energy price cap is currently approximately 21p a

OCTOPUS OUTGOING TARIFFS PRICE INCREASE. At 12am today Octopus Energy increased the rates for its SEG and Fixed Outgoing tariff.  It has been a long time coming and will be well received by customers. The Smart Export Guarantee (SEG) tariff


Intelligent Octopus Price Increase. Yesterday, the Intelligent Octopus tariff increased in price. Octopus Go, which is one of Octopus Energy’s most popular EV tariffs, increased on the 4th January. It was inevitable that the Intelligent tariff would go the same way.

octopus go rise

Octopus Go Price Increase. Every morning I check the Octopus Energy tariff.  I have had a few sharp intakes of air over the last few months as energy prices have risen. The Octopus Go off-peak rate has tariff always remained


  Octopus Energy join forces to help decarbonise India. Octopus Energy Group and Indian firm, Sterlite Power have signed an agreement to help bring cleaner energy to India and the world. As an Octopus customer and a mother concerned about

Tesla south wales and BRISTOL GROUP

Tesla Owners South Wales and Bristol Christmas meet up. I just wanted to say a big, thank you, to Dave for inviting me along to the Tesla Owners South Wales and Bristol group Christmas meet. I am buying a Tesla

Octopus Shop

  OCTOPUS SHOP – BEEN THERE WORN THE T-SHIRT Octopus Energy is spreading some Christmas cheer with their “Shoptopus”. Working with Ranpuni clothing Octopus are offering a selection of T-Shirts and hoodies along with tote bags with the slogan, “Gas

RIPPLE ENERGY SCOTLAND. This week Ripple Energy completed its first wind turbine project in South Wales.  Now I am one of 907 co-op wind farm owners at Graig Fatha. Our wind turbine, near Cardiff, will start generating renewable energy very

What is an air source heat pump? Air source heat pumps have been around for quite some time but in recent months they have hit the news as more people in the UK look for greener ways to heat their


WIN A SHARE OF 1 MILLION POUNDS!! Octopus this week has launched a competition to encourage its customers to reduce their energy consumption this winter. Lots of us are trying to cut back BUT if you sign up to the

OCTOPUS ENERGY API Even though I haven’t got a tech background I know that the Octopus Energy API open source is quite something! Companies usually lock this information away.   Octopus, however, celebrates innovation even when it’s by someone else.  As


EV HOME CHARGER INSTALLATION SOUTH WALES. I am going to make the switch to an electric vehicle in 2022. How exciting is that? Today, a local company, Energise EV come out to my home to give me a quote. I

When is the right time to fix your energy deal? Back in September 2021, I did a blog post where I posed the question is now the right time to fix a new energy tariff? Hindsight is a wonderful thing

TEST DRIVING 4 ELECTRIC CARS IN OCTOBER 2021. In October I had so much fun! It was a big birthday year for me and as my big day approached I decided that what I really wanted to do was get

RIPPLE ENERGY REVIEW UPDATE. 💨 Just had a lovely email from the guys at Ripple Energy to say they have updated their membership dashboard.  I just had a quick look around it looks very clean and easy to navigate. There’s

There is a lot of pressure on UK energy suppliers at the moment.  Wholesale energy prices are skyrocketing and quite a number of energy suppliers are going bust. Is Octopus Energy Going Bust? Octopus Energy’s CEO Greg Jackson has been

The road to global green energy domination looks a little closer today for Octopus Energy!  Octopus energy never ceases to amaze me. Today, however,  it’s clear I am not alone because there has been some significant news. It’s most definitely

ripple energy review

Here we go again. Updated Ripple Energy Review. Well, I have done it again and have bought another stake in Ripple Energy. Previously I bought 187 watts which are 10% of my annual energy use BUT with energy prices rocketing

FAMILY DAY OUT – FULLY CHARGED OUTDOORS 2021. On Saturday I went to the Fully Charged Outdoors live show in Farnborough. It was a really lovely day with lots of electric vehicles and innovative energy products to look at. It

IT’S TIME TO GET SERIOUS ABOUT YOUR ENERGY BILL  For the last few months, I have been talking to anyone who would care to listen about fixing their energy prices.  There has been a perfect storm brewing and supply is

My Summer Read 2021. Today, my summer read arrived. It might not make it into Richard and Judies summer top 10 BUT I have been waiting for this for the last few months. It’s time to put my feet up

OCTOPUS ENERGY IS GETTING IT RIGHT  Wonderful news Octopus Energy has bounded up the Top 50 Organisations list for offering great customer service.  The survey conducted by the Institute of Fiscal Studies analysed 45,000 customer experiences. It’s the most comprehensive

THE BIG OCTOPUS FIX. Energy prices are expected to rise in October 2021 when Ofgem reviews the price cap.  Energy prices are already at an all-time high. Dual-fuel energy bills, however, are still expected to rise from £1,138 a year

Octopus Energy Agile price rise 2021 Since February 2021 wholesale energy prices in the UK have risen by over 50%. If you are on a fixed tariff and have been for a while the rise in energy costs may not

octopus energy

Octopus Energy joins forces.  Time of use tariffs will be put under the microscope. Can they really change customers’ energy use? Octopus Energy leads the way in smart tariffs. Octopus Energy and Ohme have partnered for quite some time. They


FEELING THE LOVE FOR POWER AT OCTOPUS ENERGY. Sitting on my sofa feeling a little under the weather has made me really stop and think. I get overly emotional when I’m feeling off sorts but as my robot vacuum cleaner


RIPPLE ENERGY REVIEW Ripple Energy enables you to buy part of a wind farm to power your home. It’s quite a straightforward idea. You invest a set amount of money with Ripple Energy to join a wind farm cooperative. Ripple

Octopus EV tariff

Fully Charged Show – Generating Positive Energy This week we are lockdown due to Covid restrictions. Home educating, whilst remote working from home is fun BUT we are trying to find new ways to inspire the kids. We stumbled across