Home » OCTOPUS ENERGY BLOG

octopus energy is customer service good

SHOULD YOU SWITCH TO OCTOPUS ENERGY?🤷‍♀️⚡️💚

Which? Recommended provider 2021 (4th year in a row). Winner of the 2021 Renewable Energy Awards AND U Switch Energy Supplier Of The Year 2021 👏 Let’s think of our future and the future of our planet. Save money and the planet today!

Octopus Energy bounded up the Top 50 organisations list for great customer service in July 2021 and is now ahead of companies like M&S, Waitrose, and Halfords. (you won’t find another energy company in the top 50 list!!)  👏

Is Octopus Energy any good?

If you have found my blog hopefully you are considering a switch to Octopus Energy. If you have a look around hopefully you will find my tips and advice helpful. Everyone’s needs are different but we all want a good price with fast and friendly customer service! We think Octopus Energy is a great way of switching to renewable energy.

Should you make the switch to Octopus Energy?

We have been with Octopus Energy customers for approaching 3 years. When we made our switch to Octopus they were a fairly unknown energy provider and it was a leap of faith to make the switch from British Gas. Our experience has been very positive and we aren’t looking at switching away any time soon. It’s a big 10/10 from us and we highly recommend Octopus Energy!

When we first switched to Octopus Energy they had less than 300,000 customers. We wanted to go green and Octopus seemed a young and energetic firm committed to making a difference to the planet. Now Octopus Energy has over 2 million customers and they just keep growing! Why? Because customers love Octopus Energy and they love us right back! They don’t hook you in on a deal and then move on they offer lots of amazing reasons to stay like smart tariffs, competitions, amazing value, and super green energy. CLICK HERE TO SWITCH USING MY REFERRAL LINK – £50 CREDIT.⟵💚

USEFUL ENERGY TERMS THAT WILL HELP YOU SAVE MONEY.

Before you try and tackle any switch you should make sure you understand the basic energy terms. Finding the best deal is far easier when you understand these.

Energy TermsMeaning
Dual FuelFuel means gas or electricity.
Dual Fuel means a supply of both your gas and electricity from the same energy provider.
TariffThis is the package you sign up to with the energy company. They usually name the tariff.

The two most common tariffs are fixed and variable. (Octopus calls it flexible)

Fixed tariff means you get the price per kWh of energy fixed for a period of time. So one kWh will always cost you the same. It could be fixed for 12 or 24 months as an example.
VATValue Added Tax. This is sales tax added by the government.
kWhA kilowatt is how energy is measured. (kWh) Like cm or inches, grams and kilograms. It measures energy. So you get charged per kWH you use.
Unit CostThis is the price you pay per kWh.
Standing chargeThis is a fixed amount you pay per day regardless how much energy you use. It pays for maintaining the supply to your home etc.
So your energy bill will show the amount of kWh you use per month and times it by the unit cost per kWh. Then they add on the daily charge eg 31 x 21p and VAT.
If you would like further information you can read my full review of all Octopus Energy tariffs including up to date prices on my comparisons page.  It is updated daily and keeps an eye on the wholesale energy market. Knowing if and when to switch and fix your energy tariff in the current climate is really important, I hope it helps!


GET READY TO SAVE SOME MONEY AND THE PLANET!

                      UNDERSTAND YOUR ENERGY BILL – TERMS YOU NEED TO KNOW.    

FEELING THE LOVE FOR POWER AT OCTOPUS ENERGY. Sitting on my sofa feeling a little under the weather has made me really stop and think. I get overly emotional when I’m feeling off sorts but as my robot vacuum cleaner

RIPPLE ENERGY REVIEW

RIPPLE ENERGY REVIEW Ripple Energy enables you to buy part of a wind farm to power your home. It’s quite a straightforward idea. You invest a set amount of money with Ripple Energy to join a wind farm co-operative. Ripple

Octopus EV tariff

Fully Charged Show – Generating Positive Energy This week we are lockdown due to Covid restrictions. Home educating, whilst remote working from home is fun BUT we are trying to find new ways to inspire the kids. We stumbled across

should i switch to octopys energy

Look after nature and look after each other. At the start of the first lockdown, I was quietly convinced that life, as we know it, would change beyond all expectations.  I didn’t bulk buy toilet rolls or raid supermarket shelves

OCTOPUS ENERGY SMART METER INSTALLATION

Octopus Energy: Smart Meter SMETS2 OCTOPUS ENERGY SMETS2 SMART METER NEWS   According to a tweet by Octopus Energy’s CEO Greg Jackson SMETS2 meters have arrived  @g_j (March 2019) What’s that – a crate of SMETS2 meters destined for @octopus_energy

switch to green energy

ARE OCTOPUS ENERGY ANY GOOD? Apart from being the Which? highest-ranking energy supplier for 2020, providing 100% green energy and embracing technology Octopus energy do not treat customers like fools.  Octopus energy encourages those who love tech to reimagine and

SHOULD I SWITCH TO OCTOPUS ENERGY

SHOULD I SWITCH TO OCTOPUS ENERGY? It is day 4 of social distancing. Thankfully no one has any symptoms of the Coronavirus but one of our children is high risk and so we have decided to step back and try

OCTOPUS ENERGY SMART METER INSTALLATION

Get ready for an energy resolution. I am ready for a new year’s resolution to ring in a greener 2020.  It involves ditching single-use plastics and shouting a little louder about the green energy revolution. If you have found my

octopus energy agile tariff

REVIEW – SHOULD WE LISTEN TO WHAT MARTIN LEWIS HAS TO SAY ABOUT OCTOPUS ENERGY? It is a valid question. Who do you trust to save you money? Personally, if it was a choice between Martin Lewis, from Money Saving

greener christmas

Black Friday always sparks the start of frantic Christmas shopping for my family. It is like a competition trying to get our Christmas gifts without it costing us a fortune. With a young family, we have to stick to a

octopus energy should i switch

OCTOPUS ENERGY BLACK FRIDAY COMPETITION Everyone is looking for a deal, especially around Black Friday when the competition is tuff. Competition for everything from your home electronics, Christmas gifts to your weekly shop. I have had conversations with family and

Home » OCTOPUS ENERGY BLOG

octopus energy is customer service good

SHOULD YOU SWITCH TO OCTOPUS ENERGY?🤷‍♀️⚡️💚

Which? Recommended provider 2021 (4th year in a row). Winner of the 2021 Renewable Energy Awards AND U Switch Energy Supplier Of The Year 2021 👏 Let’s think of our future and the future of our planet. Save money and the planet today!

Octopus Energy bounded up the Top 50 organisations list for great customer service in July 2021 and is now ahead of companies like M&S, Waitrose, and Halfords. (you won’t find another energy company in the top 50 list!!)  👏

Is Octopus Energy any good?

If you have found my blog hopefully you are considering a switch to Octopus Energy. If you have a look around hopefully you will find my tips and advice helpful. Everyone’s needs are different but we all want a good price with fast and friendly customer service! We think Octopus Energy is a great way of switching to renewable energy.

Should you make the switch to Octopus Energy?

We have been with Octopus Energy customers for approaching 3 years. When we made our switch to Octopus they were a fairly unknown energy provider and it was a leap of faith to make the switch from British Gas. Our experience has been very positive and we aren’t looking at switching away any time soon. It’s a big 10/10 from us and we highly recommend Octopus Energy!

When we first switched to Octopus Energy they had less than 300,000 customers. We wanted to go green and Octopus seemed a young and energetic firm committed to making a difference to the planet. Now Octopus Energy has over 2 million customers and they just keep growing! Why? Because customers love Octopus Energy and they love us right back! They don’t hook you in on a deal and then move on they offer lots of amazing reasons to stay like smart tariffs, competitions, amazing value, and super green energy. CLICK HERE TO SWITCH USING MY REFERRAL LINK – £50 CREDIT.⟵💚

USEFUL ENERGY TERMS THAT WILL HELP YOU SAVE MONEY.

Before you try and tackle any switch you should make sure you understand the basic energy terms. Finding the best deal is far easier when you understand these.

Energy TermsMeaning
Dual FuelFuel means gas or electricity.
Dual Fuel means a supply of both your gas and electricity from the same energy provider.
TariffThis is the package you sign up to with the energy company. They usually name the tariff.

The two most common tariffs are fixed and variable. (Octopus calls it flexible)

Fixed tariff means you get the price per kWh of energy fixed for a period of time. So one kWh will always cost you the same. It could be fixed for 12 or 24 months as an example.
VATValue Added Tax. This is sales tax added by the government.
kWhA kilowatt is how energy is measured. (kWh) Like cm or inches, grams and kilograms. It measures energy. So you get charged per kWH you use.
Unit CostThis is the price you pay per kWh.
Standing chargeThis is a fixed amount you pay per day regardless how much energy you use. It pays for maintaining the supply to your home etc.
So your energy bill will show the amount of kWh you use per month and times it by the unit cost per kWh. Then they add on the daily charge eg 31 x 21p and VAT.
If you would like further information you can read my full review of all Octopus Energy tariffs including up to date prices on my comparisons page.  It is updated daily and keeps an eye on the wholesale energy market. Knowing if and when to switch and fix your energy tariff in the current climate is really important, I hope it helps!


GET READY TO SAVE SOME MONEY AND THE PLANET!

                      UNDERSTAND YOUR ENERGY BILL – TERMS YOU NEED TO KNOW.    

FEELING THE LOVE FOR POWER AT OCTOPUS ENERGY. Sitting on my sofa feeling a little under the weather has made me really stop and think. I get overly emotional when I’m feeling off sorts but as my robot vacuum cleaner

RIPPLE ENERGY REVIEW

RIPPLE ENERGY REVIEW Ripple Energy enables you to buy part of a wind farm to power your home. It’s quite a straightforward idea. You invest a set amount of money with Ripple Energy to join a wind farm co-operative. Ripple

Octopus EV tariff

Fully Charged Show – Generating Positive Energy This week we are lockdown due to Covid restrictions. Home educating, whilst remote working from home is fun BUT we are trying to find new ways to inspire the kids. We stumbled across

should i switch to octopys energy

Look after nature and look after each other. At the start of the first lockdown, I was quietly convinced that life, as we know it, would change beyond all expectations.  I didn’t bulk buy toilet rolls or raid supermarket shelves

OCTOPUS ENERGY SMART METER INSTALLATION

Octopus Energy: Smart Meter SMETS2 OCTOPUS ENERGY SMETS2 SMART METER NEWS   According to a tweet by Octopus Energy’s CEO Greg Jackson SMETS2 meters have arrived  @g_j (March 2019) What’s that – a crate of SMETS2 meters destined for @octopus_energy

switch to green energy

ARE OCTOPUS ENERGY ANY GOOD? Apart from being the Which? highest-ranking energy supplier for 2020, providing 100% green energy and embracing technology Octopus energy do not treat customers like fools.  Octopus energy encourages those who love tech to reimagine and

SHOULD I SWITCH TO OCTOPUS ENERGY

SHOULD I SWITCH TO OCTOPUS ENERGY? It is day 4 of social distancing. Thankfully no one has any symptoms of the Coronavirus but one of our children is high risk and so we have decided to step back and try

OCTOPUS ENERGY SMART METER INSTALLATION

Get ready for an energy resolution. I am ready for a new year’s resolution to ring in a greener 2020.  It involves ditching single-use plastics and shouting a little louder about the green energy revolution. If you have found my

octopus energy agile tariff

REVIEW – SHOULD WE LISTEN TO WHAT MARTIN LEWIS HAS TO SAY ABOUT OCTOPUS ENERGY? It is a valid question. Who do you trust to save you money? Personally, if it was a choice between Martin Lewis, from Money Saving

greener christmas

Black Friday always sparks the start of frantic Christmas shopping for my family. It is like a competition trying to get our Christmas gifts without it costing us a fortune. With a young family, we have to stick to a

octopus energy should i switch

OCTOPUS ENERGY BLACK FRIDAY COMPETITION Everyone is looking for a deal, especially around Black Friday when the competition is tuff. Competition for everything from your home electronics, Christmas gifts to your weekly shop. I have had conversations with family and

octopus energy

THE GREEN APPROACH TO KEEPING WARM THIS WINTER. I hate being cold but I try and stay cozy without it costing the earth. Quite literally I try and save money while also being aware of my energy consumption.   With a

smart meter installation

OCTOPUS ENERGY SMART METER SMETS 2 According to a tweet by Octopus Energy’s CEO, Greg Jackson SMETS2 smart meters have arrived  @g_j (March 2019) What’s that – a crate of SMETS2 meters destined for @octopus_energy customers?! (in the South –

OCTOPUS ENERGY SWITCH

THE ENERGY PRICE CAP DROP COMES INTO EFFECT IN OCTOBER 2019 Last week Ofgem, the energy regulator for England, Wales, and Scotland announced that annual energy bills will go down by £75 on average for 11 million households on standard

octopus energy and alexa

OCTOPUS ENERGY AND AMAZON ALEXA Octopus Energy has teamed up with Amazon to become the first energy company to provide voice automation with Alexa to provide real-time energy pricing. HOW DOES AMAZON ALEXA WORK WITH OCTOPUS ENERGY? If you’re on

switch to octopus energy

SPIN TO WIN – OCTOPUS ENERGY METER READING Switching to a green energy provider like Octopus Energy takes away that element of chance. The chance that all will be ok if we just keep on burning fossil fuel.  The biggest

octopus energy cashback

I know what I hold dear to me but can my actions really make a difference? This is how the conversation started last week with a friend. She is 37 years old and a super busy mum to 2 small

i want a resla

OCTOPUS EV The UK should lead the global fight against climate change by cutting greenhouse gases to nearly zero by 2050, a report says. The government has set a target date of 2040 beyond which conventional car sales will be

WHAT IS BIOGAS?

biogas at home

CAN GAS BE GREEN? When switching energy suppliers we wanted 100% renewable energy because we wanted to reduce our environmental impact. We had two green energy companies in mind both offering renewables. I could understand how my electricity could be

GO GREEN RENEWABLE ENERGY

Can you save money by switching to renewable energy? Sometimes the thought of switching to renewable energy can sound costly.  I was one of those people. I dreamt of solar panels. The thought of creating my own energy was and

switch to renewable energy

When I sit and watch David Attenborough speak about the damage we are doing to the environment I sometimes feel overwhelmed. Climate change is the biggest threat to our planet. Can my actions really make a difference?  The answer in

octopus energy cashback

NOTHING BEATS A PERSONAL RECOMMENDATION TO OCTOPUS ENERGY. If you have your feet up and you want a quick and easy energy switch, you’re not alone! Twice this week I have responded to a friend’s Facebook status “Which energy supplier

octopus energy cashback

THE LIGHTBULB MOMENT SAVING CO2. I am really trying to reduce my carbon footprint and of course, save money.  So I invested in LED light bulbs but not any old LED’s. I have gone for the Philips Hue bulbs. I

Home » OCTOPUS ENERGY BLOG

octopus energy is customer service good

SHOULD YOU SWITCH TO OCTOPUS ENERGY?🤷‍♀️⚡️💚

Which? Recommended provider 2021 (4th year in a row). Winner of the 2021 Renewable Energy Awards AND U Switch Energy Supplier Of The Year 2021 👏 Let’s think of our future and the future of our planet. Save money and the planet today!

Octopus Energy bounded up the Top 50 organisations list for great customer service in July 2021 and is now ahead of companies like M&S, Waitrose, and Halfords. (you won’t find another energy company in the top 50 list!!)  👏

Is Octopus Energy any good?

If you have found my blog hopefully you are considering a switch to Octopus Energy. If you have a look around hopefully you will find my tips and advice helpful. Everyone’s needs are different but we all want a good price with fast and friendly customer service! We think Octopus Energy is a great way of switching to renewable energy.

Should you make the switch to Octopus Energy?

We have been with Octopus Energy customers for approaching 3 years. When we made our switch to Octopus they were a fairly unknown energy provider and it was a leap of faith to make the switch from British Gas. Our experience has been very positive and we aren’t looking at switching away any time soon. It’s a big 10/10 from us and we highly recommend Octopus Energy!

When we first switched to Octopus Energy they had less than 300,000 customers. We wanted to go green and Octopus seemed a young and energetic firm committed to making a difference to the planet. Now Octopus Energy has over 2 million customers and they just keep growing! Why? Because customers love Octopus Energy and they love us right back! They don’t hook you in on a deal and then move on they offer lots of amazing reasons to stay like smart tariffs, competitions, amazing value, and super green energy. CLICK HERE TO SWITCH USING MY REFERRAL LINK – £50 CREDIT.⟵💚

USEFUL ENERGY TERMS THAT WILL HELP YOU SAVE MONEY.

Before you try and tackle any switch you should make sure you understand the basic energy terms. Finding the best deal is far easier when you understand these.

Energy TermsMeaning
Dual FuelFuel means gas or electricity.
Dual Fuel means a supply of both your gas and electricity from the same energy provider.
TariffThis is the package you sign up to with the energy company. They usually name the tariff.

The two most common tariffs are fixed and variable. (Octopus calls it flexible)

Fixed tariff means you get the price per kWh of energy fixed for a period of time. So one kWh will always cost you the same. It could be fixed for 12 or 24 months as an example.
VATValue Added Tax. This is sales tax added by the government.
kWhA kilowatt is how energy is measured. (kWh) Like cm or inches, grams and kilograms. It measures energy. So you get charged per kWH you use.
Unit CostThis is the price you pay per kWh.
Standing chargeThis is a fixed amount you pay per day regardless how much energy you use. It pays for maintaining the supply to your home etc.
So your energy bill will show the amount of kWh you use per month and times it by the unit cost per kWh. Then they add on the daily charge eg 31 x 21p and VAT.
If you would like further information you can read my full review of all Octopus Energy tariffs including up to date prices on my comparisons page.  It is updated daily and keeps an eye on the wholesale energy market. Knowing if and when to switch and fix your energy tariff in the current climate is really important, I hope it helps!


GET READY TO SAVE SOME MONEY AND THE PLANET!

                      UNDERSTAND YOUR ENERGY BILL – TERMS YOU NEED TO KNOW.    

FEELING THE LOVE FOR POWER AT OCTOPUS ENERGY. Sitting on my sofa feeling a little under the weather has made me really stop and think. I get overly emotional when I’m feeling off sorts but as my robot vacuum cleaner

RIPPLE ENERGY REVIEW

RIPPLE ENERGY REVIEW Ripple Energy enables you to buy part of a wind farm to power your home. It’s quite a straightforward idea. You invest a set amount of money with Ripple Energy to join a wind farm co-operative. Ripple

Octopus EV tariff

Fully Charged Show – Generating Positive Energy This week we are lockdown due to Covid restrictions. Home educating, whilst remote working from home is fun BUT we are trying to find new ways to inspire the kids. We stumbled across

should i switch to octopys energy

Look after nature and look after each other. At the start of the first lockdown, I was quietly convinced that life, as we know it, would change beyond all expectations.  I didn’t bulk buy toilet rolls or raid supermarket shelves

OCTOPUS ENERGY SMART METER INSTALLATION

Octopus Energy: Smart Meter SMETS2 OCTOPUS ENERGY SMETS2 SMART METER NEWS   According to a tweet by Octopus Energy’s CEO Greg Jackson SMETS2 meters have arrived  @g_j (March 2019) What’s that – a crate of SMETS2 meters destined for @octopus_energy

switch to green energy

ARE OCTOPUS ENERGY ANY GOOD? Apart from being the Which? highest-ranking energy supplier for 2020, providing 100% green energy and embracing technology Octopus energy do not treat customers like fools.  Octopus energy encourages those who love tech to reimagine and

SHOULD I SWITCH TO OCTOPUS ENERGY

SHOULD I SWITCH TO OCTOPUS ENERGY? It is day 4 of social distancing. Thankfully no one has any symptoms of the Coronavirus but one of our children is high risk and so we have decided to step back and try

OCTOPUS ENERGY SMART METER INSTALLATION

Get ready for an energy resolution. I am ready for a new year’s resolution to ring in a greener 2020.  It involves ditching single-use plastics and shouting a little louder about the green energy revolution. If you have found my

octopus energy agile tariff

REVIEW – SHOULD WE LISTEN TO WHAT MARTIN LEWIS HAS TO SAY ABOUT OCTOPUS ENERGY? It is a valid question. Who do you trust to save you money? Personally, if it was a choice between Martin Lewis, from Money Saving

greener christmas

Black Friday always sparks the start of frantic Christmas shopping for my family. It is like a competition trying to get our Christmas gifts without it costing us a fortune. With a young family, we have to stick to a

octopus energy should i switch

OCTOPUS ENERGY BLACK FRIDAY COMPETITION Everyone is looking for a deal, especially around Black Friday when the competition is tuff. Competition for everything from your home electronics, Christmas gifts to your weekly shop. I have had conversations with family and

octopus energy

THE GREEN APPROACH TO KEEPING WARM THIS WINTER. I hate being cold but I try and stay cozy without it costing the earth. Quite literally I try and save money while also being aware of my energy consumption.   With a

smart meter installation

OCTOPUS ENERGY SMART METER SMETS 2 According to a tweet by Octopus Energy’s CEO, Greg Jackson SMETS2 smart meters have arrived  @g_j (March 2019) What’s that – a crate of SMETS2 meters destined for @octopus_energy customers?! (in the South –

OCTOPUS ENERGY SWITCH

THE ENERGY PRICE CAP DROP COMES INTO EFFECT IN OCTOBER 2019 Last week Ofgem, the energy regulator for England, Wales, and Scotland announced that annual energy bills will go down by £75 on average for 11 million households on standard

octopus energy and alexa

OCTOPUS ENERGY AND AMAZON ALEXA Octopus Energy has teamed up with Amazon to become the first energy company to provide voice automation with Alexa to provide real-time energy pricing. HOW DOES AMAZON ALEXA WORK WITH OCTOPUS ENERGY? If you’re on

switch to octopus energy

SPIN TO WIN – OCTOPUS ENERGY METER READING Switching to a green energy provider like Octopus Energy takes away that element of chance. The chance that all will be ok if we just keep on burning fossil fuel.  The biggest

octopus energy cashback

I know what I hold dear to me but can my actions really make a difference? This is how the conversation started last week with a friend. She is 37 years old and a super busy mum to 2 small

i want a resla

OCTOPUS EV The UK should lead the global fight against climate change by cutting greenhouse gases to nearly zero by 2050, a report says. The government has set a target date of 2040 beyond which conventional car sales will be

WHAT IS BIOGAS?

biogas at home

CAN GAS BE GREEN? When switching energy suppliers we wanted 100% renewable energy because we wanted to reduce our environmental impact. We had two green energy companies in mind both offering renewables. I could understand how my electricity could be

GO GREEN RENEWABLE ENERGY

Can you save money by switching to renewable energy? Sometimes the thought of switching to renewable energy can sound costly.  I was one of those people. I dreamt of solar panels. The thought of creating my own energy was and

switch to renewable energy

When I sit and watch David Attenborough speak about the damage we are doing to the environment I sometimes feel overwhelmed. Climate change is the biggest threat to our planet. Can my actions really make a difference?  The answer in

octopus energy cashback

NOTHING BEATS A PERSONAL RECOMMENDATION TO OCTOPUS ENERGY. If you have your feet up and you want a quick and easy energy switch, you’re not alone! Twice this week I have responded to a friend’s Facebook status “Which energy supplier

octopus energy cashback

THE LIGHTBULB MOMENT SAVING CO2. I am really trying to reduce my carbon footprint and of course, save money.  So I invested in LED light bulbs but not any old LED’s. I have gone for the Philips Hue bulbs. I

THE BIG PRICE DROP You don’t get an email like this too often! WE LOVE OCTOPUS ENERGY! If you would like to switch to Octopus Energy and get lovely emails like this you can grab £50 credit on your bill

Octopus Energy USwitch winner 2019 After reading lots of customer reviews I switched to Octopus Energy because they offer amazing customer service, have the green credential, and transparent prices.  It seems I am not alone!  In a survey of over

switch to octopus energy

.. MY OCTOPUS ENERGY SMART METER INSTALLATION. Well, I have done it and have applied for an Octopus Energy smart meter. I am currently on the Octopus Energy super green tariff.  I am paying 15.62p per kWh on their fixed