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octopus energy is customer service good

SHOULD YOU SWITCH TO OCTOPUS ENERGY?🤷‍♀️⚡️💚

Which? Recommended provider 2021 (4th year in a row). Winner of the 2021 Renewable Energy Awards AND U Switch Energy Supplier Of The Year 2021 👏 Let’s think of our future and the future of our planet. Save money and the planet today!

Octopus Energy bounded up the Top 50 organisations list for great customer service in July 2021 and is now ahead of companies like M&S, Waitrose, and Halfords. (you won’t find another energy company in the top 50 list!!)  👏

Is Octopus Energy any good?

If you have found my blog hopefully you are considering a switch to Octopus Energy. If you have a look around hopefully you will find my tips and advice helpful. Everyone’s needs are different but we all want a good price with fast and friendly customer service! We think Octopus Energy is a great way of switching to renewable energy.

Should you make the switch to Octopus Energy?

We have been with Octopus Energy customers for approaching 3 years. When we made our switch to Octopus they were a fairly unknown energy provider and it was a leap of faith to make the switch from British Gas. Our experience has been very positive and we aren’t looking at switching away any time soon. It’s a big 10/10 from us and we highly recommend Octopus Energy!

When we first switched to Octopus Energy they had less than 300,000 customers. We wanted to go green and Octopus seemed a young and energetic firm committed to making a difference to the planet. Now Octopus Energy has over 2 million customers and they just keep growing! Why? Because customers love Octopus Energy and they love us right back! They don’t hook you in on a deal and then move on they offer lots of amazing reasons to stay like smart tariffs, competitions, amazing value, and super green energy. CLICK HERE TO SWITCH USING MY REFERRAL LINK – £50 CREDIT.⟵💚

USEFUL ENERGY TERMS THAT WILL HELP YOU SAVE MONEY.

Before you try and tackle any switch you should make sure you understand the basic energy terms. Finding the best deal is far easier when you understand these.

Energy TermsMeaning
Dual FuelFuel means gas or electricity.
Dual Fuel means a supply of both your gas and electricity from the same energy provider.
TariffThis is the package you sign up to with the energy company. They usually name the tariff.

The two most common tariffs are fixed and variable. (Octopus calls it flexible)

Fixed tariff means you get the price per kWh of energy fixed for a period of time. So one kWh will always cost you the same. It could be fixed for 12 or 24 months as an example.
VATValue Added Tax. This is sales tax added by the government.
kWhA kilowatt is how energy is measured. (kWh) Like cm or inches, grams and kilograms. It measures energy. So you get charged per kWH you use.
Unit CostThis is the price you pay per kWh.
Standing chargeThis is a fixed amount you pay per day regardless how much energy you use. It pays for maintaining the supply to your home etc.
So your energy bill will show the amount of kWh you use per month and times it by the unit cost per kWh. Then they add on the daily charge eg 31 x 21p and VAT.
If you would like further information you can read my full review of all Octopus Energy tariffs including up to date prices on my comparisons page.  It is updated daily and keeps an eye on the wholesale energy market. Knowing if and when to switch and fix your energy tariff in the current climate is really important, I hope it helps!


GET READY TO SAVE SOME MONEY AND THE PLANET!

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REMA

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INTELLIGENT OCTOPUS PRICE RISE

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octopus go rise

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Oc

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Octopus Shop

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OCTOPUS ENERYG COMPRETITION

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ENERGISE EV REVIEW

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RIPPLE ENERGY REVIEW UPDATE. 💨 Just had a lovely email from the guys at Ripple Energy to say they have updated their membership dashboard.  I just had a quick look around it looks very clean and easy to navigate. There’s

There is a lot of pressure on UK energy suppliers at the moment.  Wholesale energy prices are skyrocketing and quite a number of energy suppliers are going bust. Is Octopus Energy Going Bust? Octopus Energy’s CEO Greg Jackson has been

The road to global green energy domination looks a little closer today for Octopus Energy!  Octopus energy never ceases to amaze me. Today, however,  it’s clear I am not alone because there has been some significant news. It’s most definitely

ripple energy review

Here we go again. Updated Ripple Energy Review. Well, I have done it again and have bought another stake in Ripple Energy. Previously I bought 187 watts which are 10% of my annual energy use BUT with energy prices rocketing

FAMILY DAY OUT – FULLY CHARGED OUTDOORS 2021. On Saturday I went to the Fully Charged Outdoors live show in Farnborough. It was a really lovely day with lots of electric vehicles and innovative energy products to look at. It

IT’S TIME TO GET SERIOUS ABOUT YOUR ENERGY BILL  For the last few months, I have been talking to anyone who would care to listen about fixing their energy prices.  There has been a perfect storm brewing and supply is

My Summer Read 2021. Today, my summer read arrived. It might not make it into Richard and Judies summer top 10 BUT I have been waiting for this for the last few months. It’s time to put my feet up

OCTOPUS ENERGY IS GETTING IT RIGHT  Wonderful news Octopus Energy has bounded up the Top 50 Organisations list for offering great customer service.  The survey conducted by the Institute of Fiscal Studies analysed 45,000 customer experiences. It’s the most comprehensive

THE BIG OCTOPUS FIX. Energy prices are expected to rise in October 2021 when Ofgem reviews the price cap.  Energy prices are already at an all-time high. Dual-fuel energy bills, however, are still expected to rise from £1,138 a year

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