OUR OCTOPUS ENERGY REVIEWS – ARE THEY ANY GOOD?
Octopus Energy launched in 2016. When we switched to them in 2018 they had just under 300,000 customers. They now have over 2.4 million customers and are expanding their operations across Europe and the USA. Octopus Energy has an unrelenting passion for providing a great customer experience and green energy. They also own Octopus Renewables who’s mission is to accelerate the transition to a future powered by renewable energy.
Octopus Energy Review – Sarah and the Family 💚
Our rating: ⭐️⭐️⭐️⭐️⭐️
Updated: 12 September 2021
Who is Octopus Energy?
When we switched to Octopus they were a really small supplier with less than 300,000 customers. It was a real leap of faith as we had never heard of Octopus Energy before. Now they have over 2 million customers! Octopus Energy is still a fairly new energy company but as you can see their popularity is growing! They are the fastest-growing energy company in the UK. Octopus is different from other energy supplies because it hasn’t been built off the backs of fossil-fuel plants. It doesn’t run on systems that are decades old instead Octopus uses its own groundbreaking elec-tech software called Kraken. You can find out more about Octopus Energy here by reading a message from their CEO Greg Jackson.
Octopus Energy Tariffs 2021
At the time we switched to Octopus Energy there were no smart tariffs but this has now accelerated and Octopus Energy now sells its smart technology to other suppliers! 👏💚🌍
The most popular Octopus tariffs in 2021 are;
- Flexible Octopus tariff: This is a variable tariff with no exit fee and all electricity is 100% green energy.
- Octopus Fixed tariff (fixed for 24 months) This tariff secures your price for 24 months BUT you can leave at any time with no exit fee!! The electricity is 100% green.
- Super green tariff (fixed for 24 months with your Gas supply offset to make it greener)
- YOU DO NOT NEED A SMART METER FOR ANY OF THESE TARIFFS.
These are still the most popular Octopus Energy tariffs in 2021 and they are all green tariffs. However, in the last 3 years how we use energy has started to change. Some homeowners are switching to heat pumps sourced by electricity and there is a growing demand for cheaper ways to charge electric vehicles at home. So Octopus has adapted too and now offers a variety of smart tariffs to provide cheaper overnight charging and energy storage.
What smart energy tariffs do Octopus Energy offer?
Octopus Go – 🚗 If you are an electric vehicle owner this is a great option for charging your vehicle overnight. Between 00.30 and 04.30 your electricity tariff is fixed at 5p per kWh for a year!
Octopus Fixed Electricity Tariff (19/09/21) Octopus Go Tariff.
24.45p kWh 15.91p kWh (04.30 - 00.30)
24.86p Standing Charge. 5p kWh (00.30 - 04.30)
25p Standing Charge
You can read my full Octopus Go review HERE.
Octopus Agile is a time of use tariff that reflects energy prices with hour hourly pricing. Here is an example of this weeks Octopus Agile prices.
|Octopus Agile - National Average Prices.||Cheapest 4 hours kWh||Average price kWh||Cheapest 30mins kWh. (Less demand on the National Grid / excess green energy)|
|Monday 20/09/21||24.2p||31.4p||22.6p (03.30)|
|Sunday 19/09/21||25.8p||30.2p||25.6p (02.30)|
|Saturday 18/09/21||26.4p||31.1p||26.2p (04.30)|
|Friday 17/09/21||26.0p||30.8p||24.2p (04.30)|
|Thursday 16/09/21||26.9p||33.1p||22.4p (22.30)|
|Wednesday 15/09/21||26.3p||32.4p||22.7p (22.30)|
|Tuesday 14/09/21||24.4p||31.7p||21.3p (22.30)|
|Average per kWh over 7 days. This INCLUDES peak times.||31.52p|
You can read my full Octopus Agile review HERE.
Intelligent Octopus. This is the latest EV tariff from Octopus Energy which is still at the beta testing stage. There are restrictions as to who can access the tariff at the moment. You’ll need either a Tesla car or a Wallbox Pulsar Plus charger. The tariff offers EV owners a minimum of 6 hours of charging at 5p per kWh.
Compare Intelligent Octopus
Electricity per kWh 15.91
Discount 4 hours 00.30 to 06.30 🚘 5p 👀
Standing charge per day 25p
You can read my full Intelligent Octopus review HERE.
Octopus Outgoing is great for any customers with solar or wind generation at home.
|Octopus Energy Outgoing (SEG) Rates. (18/09/2021)||Per kWh Exported|
|Octopus Outgoing Fixed tariff. (cannot be combines with Octopus Go import)||5.5p|
|Octopus Outgoing Agile.||Variable - half-hourly pricing based on day-ahead wholesale rates. (see table below)|
|Octopus Outgoing Go.||3p|
|If you own a Tesla Power Wall.||CLICK HERE.|
|NO Import tariff with Octopus Energy your only tariff is Outgoing Fixed at this flat rate.||3p|
Full review HERE.
Are Octopus Energy prices cheaper compared to other suppliers?
At the moment Octopus Energy is cheaper than my old supplier British Gas. They have really clear pricing and there are no exit fees. You can find cheaper deals if you shop around for smaller energy suppliers BUT you have to decide based on service and price and Octopus Energy provides amazing service to its customers.
Octopus Energy Reviews
Based on Octopus Energy customer reviews Octopus has already won the following awards in 2021.
- Winner of the 2021 Renewable Energy Awards.
- Which? Recommended provider 2021 (4th year in a row)
- U Switch Energy Supplier Of The Year 2021.
- Not only did Octopus Energy win the overall energy supplier of the year they also won 7 of the remaining categories based on customer feedback. The next best company won 2 categories…. I think Octopus can call that a win!!! 👏
Just take a look at the Octopus Energy reviews on Trustpilot to see how popular they are. Octopus Energy reviews on Trustpilot show that 91% of Octopus Energy customers gave them 5/5 and rated them as excellent. So there are lots of great Octopus Energy reviews to look through.🤩
Greg Jackson the CEO of Octopus Energy claims he is always on hand to personally help customers resolve issues. So I messaged him to say I don’t like my on hold music. (they play you the song that was #1 when you were 14 for a bit of nostalgia) I didn’t expect a reply but HE CHANGED IT FOR ME!! 🤩🎸 This is why Octopus are the fastest growing energy supplier in the UK. They listen!! Thank you Greg – Sarah 🏆
The Citizens Advice currently ranks Octopus Energy in 5th place out of 34 UK energy suppliers. They mark them down on ease of contact. I can only speak from my personal experience and I have never had an issue contacting them. Facebook private messaging doesn’t seem to be currently supported but I get super quick responses via Twitter and email. I had to call them last week and I think I waited around 2-3 minutes for my call to be answered. The call handlers are always based in the UK.
How long does a switch to Octopus Energy take?
The switch is usually completed within 17 days and for us, it was really straightforward. We used an Octopus referral link and we had £50 credited to our account just after our first direct debit was taken. Here’s ours if you want to switch now.
Octopus Energy offers new customers the Energy Switch Guarantee. According to Citizen’s Advice, 98.3% of new customers complete their switch to Octopus Energy within 15 days.
Octopus Energy Review – Which tariff did we pick?
We opted for a fixed 12 month Octopus Energy Super Green tariff. The super green tariff costs a few pounds more a month (I think about £5) but we loved the idea that we could offset our gas supply by supporting various renewable energy-based projects at home and abroad.
The switch went very smoothly. It took 2 minutes online to switch to Octopus Energy. Octopus took care of everything. We just had to provide meter readings.
Our new Octopus Energy tariff (even the fixed rate) was £264 cheaper than British Gas.
Everyone’s energy usage is different but the carbon footprint for an average UK home using a years’ worth of this electricity is 574kg of CO2 per year.
The same home on any Octopus electricity tariff has a carbon footprint of 0.
How much does Octopus Energy cost compared to British Gas in 2021?
To illustrate why I made the right decision to switch to Octopus Energy here are some figures from today’s quotes. The energy usage is the same for both quotes above. I love the fact you can now get your energy fixed for 24 months!
|Tariff Comparison 19/09/2021||Flexible Octopus Temporarily removed.||British Gas Variable|
|Electricity per kWh||20.58p💚 NOT AVAILABLE.||NOT AVAILABLE.|
|Standing charge Electricity||24.86p|
|Gas per kWh||3.95p NOT AVAILABLE.||NOT AVAILABLE|
|Standing charge Gas||23.85p|
|TOTAL FOR 12 MONTHS||£1,248.37 🏆||BG has removed the standard variable tariff from their website today.|
|Cost Per month.||£104.03 👏👏🐙||(see comments below)|
|Saving with Octopus Energy.|
|NO EXIT FEE|
|GET A QUOTE🐙|
|Months Fixed Tariff Comparison 👏19/09/2021||Octopus Energy||British Gas|
|Electricty per kWh||24.45p||20.78p|
|Electricity standing charge||24.86p||29.796p|
|Gas per kWh||5.76||5.135p|
|Gas Standing charge per day||26.1p||31.518p|
|TOTAL 12 MONTHS|
FIXED FOR 2 YEARS
|Price difference 🎉||Octopus is £144.33 more than British Gas 🐙 but you will get £50 credit when you switch.|
|NO EXIT FEE|
GREEN TARIFF 👏
£50 credit. 💃💗💚
|❌£40 EXIT FEE
GREEN TARIFF 👏
|GET A QUOTE🐙|
What does the future hold for us?
Now we have been with Octopus for more than three years and know the bills for our new house we now feel more confident about our energy use so we have made the leap to a smart tariff! My main concern was if I should get a smart meter. I really worried it would cause mayhem with my monthly bills BUT it’s now all sorted. Let the energy games commence! 💚
We are really focusing on changing when and how we use energy. Our main aim is to help, in all be it a small way, to rebalance the national grid by shifting the times we use energy. We see this as the future for making the national grid greener and reducing CO2 levels.
Octopus Energy is changing the energy market for the better!
Octopus Energy is really shaking up the energy market. It is reimagining the process of supplying and using the energy within our homes. You only have to look at Twitter or YouTube to see extremely passionate Octopus Energy reviews made by customers who have embraced tech to shift their energy usage to help make the national grid greener.
There is without a doubt, a growing group of Octopus Energy customers who are embracing the tech put forward by Octopus. They are turning their newfound awareness of en-tech into action to make their lives more sustainable. It’s easy to get overwhelmed by the number of ways Octopus Energy customers can get creatives with their energy use. It’s simply amazing though that Octopus Energy is disrupting the energy market by offering customers so many alternatives to go green!
I have a review of these smart tariffs in my blog. They are simply groundbreaking!
How about this? When the wind starts blowing locals can get cheaper energy.
Local green energy is the future. We’re massive fans 😎
Introducing Octopus Fan Club: ⚡️ from our turbines, for your homes.
Our two turbines in South Wales and Yorkshire can give locals up to 50% off their power when it’s super windy 🍃
Find out more @ https://t.co/EYRNccrFKe pic.twitter.com/cVeJ8XQu4w
— Octopus Energy (@octopus_energy) January 18, 2021
|🌍 100% Green Energy. Say hello to sustainable energy! ☀️💨||❌ Octopus Energy App isn't great for monitoring smart tariffs! (BUT and this is a massive BUT they share customers API so they can create their own apps!! There are some really great apps made by customers on the app store / google play.💚|
|🍻 No exit fees - Octopus Energy doesn't want to lock you into staying with them. They pride themselves on great customer service and if you want to leave it's up to you.|
|📣💷 They tell customers if there is a cheaper Octopus tariff. (it's highlighted on a customers monthly bill)|
|👩💻 Great customer service. Which? Recommended Provider 2021. (for the 4th year in a row)|
|🥁 Easy to update meter readings. You have the chance to win a cash prize each month simply by updating your meter readings.|
|⏰ Smart tariffs eg Octopus Agile.|
|🚘 EV tariffs. If you own an electric car you'll love the Octopus EV tariff such as Go and Intelligent. There's up to 6 hours cheap charging up for grabs each day.|
|☀️ Outgoing tariffs for solar. If you have you own solar or wind turbines then you can get paid for exporting energy.|
|🚫 No disruption to your supply when you switch! Octopus Energy is signed up to the Energy Switch Guarantee. They'll do everything to make sure the switch goes smoothly. They'll even contact your old supplier. 🎉|
|💚 Lots of customer competitions and promotions for existing customers.|
|💚💚🌍 Octopus Centre for Net Zero launched!|
What is Octopus Energy doing to help us reach Net-Zero?
We simply love Octopus Energy. I never thought I would have such a passion for my energy supplier but we are in a global crisis and they are leading the way in the energy market. I haven’t got the skills to do this but my supplier has and that makes me extremely happy!
Octopus has now launched an entech-led research organisation dubbed the Octopus Centre for Net-Zero. (OCNZ) 🌍 Funded by Octopus Energy it is the first of its kind in the world. All technology from the facility will be made public. With the climate emergency being upon us anything that brings together the energy industry, technology, and policymakers is simply amazing in my books!
Will I need to constantly review my Octopus Energy tariff?
If you are on a standard Octopus Energy tariff each month Octopus Energy tells me when I could pay less. Each time I receive my bill via email I also get an update if there is a cheaper Octopus Energy tariff I could be on. They highlight how much I could save on each new tariff. Even if you opt for a 12-month fixed tariff you can still switch to this cheaper deal. You just email back and they do it for you! I have done this a couple of times! I have never had a company tell me I could pay them less before AND there is no catch. No exit fees!! This is a complete winning formula for me! There is no need to keep checking if there are cheaper Octopus Energy tariffs available. They just tell you!
If you opt for a smart tariff eg Octopus Agile and you realise it’s not for you and you want to switch to another tariff Octopus usually switches you within 24 hours. You just can’t switch back to the Octopus Agile tariff for 30 days.
You can leave Octopus Energy at any time with no exit fees.
As you can tell we are extremely happy customers!
We are more than happy to recommend Octopus Energy.
The CEO of Octopus Energy on television last week objecting to the increase in the energy price cap which will see many people’s bills go up. We need to look after each other and the planet. Well done Greg Jackson!! Keep up the hard work.
The new price cap means energy prices will rise by ~£96 per yr for 11 million households (often low income and vulnerable ones) at a time when people need affordable power most.
— Octopus Energy (@octopus_energy) February 5, 2021
Thank you and keep safe 💕
Sarah and The Family
OCTOPUS ENERGY REVIEW FAQ
How do I contact Octopus Energy?
You can contact Octopus Energy in a number of ways:
Address: 1 Upper James Street, Soho, London W1F 9DE
Email: [email protected]
Telephone: 0808 164 1088
Office Hours: Monday to Thursday, 9 am to 5 pm. Friday, 9 am to 4 pm. The telephone lines are are closed on weekends.
How easy is it to get through to Octopus Energy?
When we have needed to call Octopus they have always answered the phone really quickly. The telephone lines aren’t open on the weekend but they are super speedy at getting back to you if you direct message them on social media. We use Twitter and we’ve had a response from both Octopus Energy and their CEO on there really quickly.
The consumer website Which? reported that “it took us 2 minutes 4 seconds, on average, to get through to a human on the phone to Octopus in our energy company response times undercover investigation in September and October 2020. This is significantly faster than the average (5 minutes 57 seconds) and Octopus was the sixth fastest firm overall, out of 31 firms we called.”
Does Octopus Energy have an app?
Yes, Octopus does have an app but it’s doesn’t supply that much information and only has a rating of 1.6 on the app store. We prefer 3rd party apps for Octopus Energy and there are lots of them to choose from! Octopus allows anyone to access their API. This is really unusual. It’s free and if your techie you can create all sorts of data analysis. There are quite a few apps created by Octopus Energy customers in the app store! It’s a clever move by Octopus as customers know what they want from the data and they allow them to create and share it! Check out the Octopus Watch app. Watch refers to looking rather than a smartwatch.
Love that Octopus’s open ecosystem enables people to make things like this…
There are now dozens of ways for Octopus Energy customers to understand and manage their energy use. Not provided by us but by a community of individuals, companies and innovators. https://t.co/3WaGEJjQF8
— Greg Jackson (@g__j) April 29, 2021
Has the price cap increased Octopus Energy prices?
Prices did go up in April 2021 BUT Octopus Energy sets its prices BELOW the price cap. The price cap is due to go up again in October so now is a good time to switch.
Do you need a smart meter to switch to Octopus Energy?
No, you don’t need a smart meter to switch to Octopus Energy. We didn’t have one when we switched. You don’t need one for the standard tariffs. A few months back we did ask to have a smart meter installed and now we do have one. We made that decision as we are quite attracted to Octopus Agile and for that, you need a smart meter.