octopus energy is customer service good


Which? Recommended provider 2021 (4th year in a row). Winner of the 2021 Renewable Energy Awards AND U Switch Energy Supplier Of The Year 2021 👏 Let’s think of our future and the future of our planet. Save money and the planet today!

Octopus Energy bounded up the Top 50 organisations list for great customer service in July 2021 and is now ahead of companies like M&S, Waitrose, and Halfords. (you won’t find another energy company in the top 50 list!!)  👏

Is Octopus Energy any good?

If you have found my blog hopefully you are considering a switch to Octopus Energy. If you have a look around hopefully you will find my tips and advice helpful. Everyone’s needs are different but we all want a good price with fast and friendly customer service! We think Octopus Energy is a great way of switching to renewable energy.

Should you make the switch to Octopus Energy?

We have been with Octopus Energy customers for approaching 3 years. When we made our switch to Octopus they were a fairly unknown energy provider and it was a leap of faith to make the switch from British Gas. Our experience has been very positive and we aren’t looking at switching away any time soon. It’s a big 10/10 from us and we highly recommend Octopus Energy!

When we first switched to Octopus Energy they had less than 300,000 customers. We wanted to go green and Octopus seemed a young and energetic firm committed to making a difference to the planet. Now Octopus Energy has over 2 million customers and they just keep growing! Why? Because customers love Octopus Energy and they love us right back! They don’t hook you in on a deal and then move on they offer lots of amazing reasons to stay like smart tariffs, competitions, amazing value, and super green energy. CLICK HERE TO SWITCH USING MY REFERRAL LINK – £50 CREDIT.⟵💚


Before you try and tackle any switch you should make sure you understand the basic energy terms. Finding the best deal is far easier when you understand these.

Energy TermsMeaning
Dual FuelFuel means gas or electricity.
Dual Fuel means a supply of both your gas and electricity from the same energy provider.
TariffThis is the package you sign up to with the energy company. They usually name the tariff.

The two most common tariffs are fixed and variable. (Octopus calls it flexible)

Fixed tariff means you get the price per kWh of energy fixed for a period of time. So one kWh will always cost you the same. It could be fixed for 12 or 24 months as an example.
VATValue Added Tax. This is sales tax added by the government.
kWhA kilowatt is how energy is measured. (kWh) Like cm or inches, grams and kilograms. It measures energy. So you get charged per kWH you use.
Unit CostThis is the price you pay per kWh.
Standing chargeThis is a fixed amount you pay per day regardless how much energy you use. It pays for maintaining the supply to your home etc.
So your energy bill will show the amount of kWh you use per month and times it by the unit cost per kWh. Then they add on the daily charge eg 31 x 21p and VAT.
If you would like further information you can read my full review of all Octopus Energy tariffs including up to date prices on my comparisons page.  It is updated daily and keeps an eye on the wholesale energy market. Knowing if and when to switch and fix your energy tariff in the current climate is really important, I hope it helps!


octopus energy smart homes

COMPARE OCTOPUS ENERGY TARIFF Octopus Energy helps customers to switch to renewable energy with simple and creative tariffs. Winner of Which? Best Energy Supplier 2023 for the 6th year in a row. As well as ‘traditional’ Octopus tariffs, such as

Tesla Referral link UK

Tesla UK Referral Scheme is back in 2023 Today, 27th March 2023 Tesla has relaunched its very popular Tesla UK Referral Scheme.  If you are lucky enough to be an existing Tesla owner in the UK you can share your

WILL MY THE UNIT PRICE AND STANDING CHARGE GO UP OR DOWN FOR ENERGY IN APRIL 2023? Today in the budget, it was announced that the Energy Price Guarantee will continue until July 2023. This is excellent news as the

Intelligent Octopus v OVO Charge Anytime. On Monday 27th February OVO Energy launched a new Electric Vehicle (EV) tariff called OVO Charge Anytime. I was blissfully unaware until someone on Twitter asked me what I thought of the Ovo Charge

APRIL 2023 ENERGY PRICE INCREASE HAS BEEN ANNOUNCED. In April 2023 energy prices will increase by 20% for the vast majority of households in the UK. There are roughly 27 million households in the UK. According to Ofgem, around 4

ripple energy project 3

Ripple Energy Solar Park. Today Ripple Energy launched its 3rd Project, which will be a solar park in England. I have bought shares in the first two projects. The first is already providing me with savings on my energy bills

I borrowed a thermal imaging camera from Octopus Energy. In 2018 I moved into a new build home and since that day, my bedroom has always been the coldest room in the house. I assumed that the bedroom was cold

demand flexibilty service

It has been a crazy few weeks. Trying to keep the family warm while keeping one eye on the cost isn’t always easy but at least this week it has been a little warmer. We have been doing our daily


Octopus Go v Octopus Agile. Octopus Go versus Octopus Agile is one of the most popular topics linked to Octopus Energy smart tariffs.  You’ll need a smart meter to access both of these Octopus Energy tariffs but once you’re ready

Energy Price Guarantee. On the 8th of September, the UK government announced measures to help reduce soaring energy bills.  The energy price cap which was due to increase by 81% on the 1st of October 2022 will be replaced by

Battery storage tariff

Best Octopus battery storage tariff. Battery storage is an excellent option to help reduce your energy bill. Plus if the lights go off this winter, in the form of a blackout, you will have your own power source. Battery storage

Octopus Agile Price Increase. Yesterday, at 4 pm the Octopus increased the maximum price you will pay on the Agile tariff. The cap on the Agile tariff increased from 55p per kWh to an eye-watering 78p per kWh. The Octopus

October 2022 Energy Price Cap. Today, Ofgem announced the new energy price cap that will come into effect on the 1st of October.  Prices were predictable but still felt like a low blow as autumn quickly approaches. From the 1st

Batch Cooking is a great way to save energy. I love cooking, but as energy prices rise, I am mindful of how and when I use my oven. Each time it is switched on I add to the amount of

Why get a smart meter? This is an update to a previous blog post where my mother asked me the question below.  My mother asked me this question a month ago. I switched to a smart meter when I moved

Research EV Tariffs –  It could save you hundreds of pounds a year! If you are buying an electric vehicle or already have one, in my opinion, the most important thing you need to research is how you will charge

Greg Jackson fighting for Energy Market Reforms? Greg Jackson is the CEO of Octopus Energy. He gave evidence to a parliamentary committee in October last year. In summary, the committee was looking into how to tackle the energy crisis, He

Here’s my Octopus Energy bill. I just thought I would share my Octopus Energy bill for July / August 2022. It covers a 31-day period and includes charging my Electric Vehicle at home. How much energy did I use in

Should you get a smart meter? This is the exact conversation I had with my mother this week. She is retired and has a traditional gas and electric meter. Her meters work well and she hasn’t had any issues with

Why does renewable energy cost so much? At the moment lots of people are starting to realise that a renewable energy tariff isn’t cheaper than any other form of energy. You would assume that energy created by free resources such

Martin Lewis has updated his advice on the October 2022 Price Cap. For months I have been telling everyone and anyone to take a fixed deal. The answer I usually get is that Martin Lewis said to do nothing. I

Octopus Energy is calling for the government to consider greater assistance. Octopus Energy is constantly trying to make the energy market better for customers. Today, Greg Jackson, the CEO of Octopus Energy was on BBC Radio 4, Best of Today,

Energy Price Increased Winter 2022. So Martin Lewis has been on his sunlounger for the last week but I spotted that he has leapt into action today as the Cornwall Insight has realised its latest figures. It isn’t good news

There’s no getting away from the fact that energy prices have skyrocketed. Even if you are the savviest homeowner there’s just no escaping the price hikes of 2022. There are still ways, however, to save money on your energy bill.

Are there any Octopus Energy deals? So it’s been a busy month for Octopus Energy tariffs. Prices have been changing regularly over the last few months but in July we saw some tariffs changing 4 times over the course of


REMA – THE UK’S BIGGEST ENERGY SHAKE-UP. Yesterday, 18th July 2022, the government published information on REMA, Review of Electricity Market Arrangements in the UK. I was so pleased to read the document today. This is something I have been

Octopus energy cheap tariff

Is there such a thing as a cheap Octopus Energy tariff? One of the first questions most people ask is what is the cheapest energy tariff available right now? I am with Octopus Energy and working out which is the

This week has been slightly crazy.  I have been on BBC Radio 4 and BBC Radio Wales talking about why I bought a share in a wind turbine. Back in lockdown last year I bought into the first UK crowdfunded

Week 1 on the Intelligent Octopus Tariff. With wholesale energy prices rising and the price of domestic energy increasing, I decided it was time to jump ship to a new fixed deal for my electricity. I have an Electric Vehicle

Octopus Energy Fixed and Flexible tariff price increases. I usually wake up each morning and check the Octopus Energy tariffs page to see if prices have increased. I am a massive Octopus Energy fan and blog about their tariffs and

octopus big dirty turn own

The Big Dirty Turn-Down  I have been waiting for some positive news but there hasn’t been much of it around at the moment in terms of energy. Wholesale energy prices are skyrocketing and everyone is bracing for the energy price

April 2022 price cap

Stick or fix your energy tariff before April 2022? With the energy price cap due to rise by an estimated 54% in April 2022 the question most people are considering is whether a new fixed tariff is a good option