octopus energy is customer service good


Which? Recommended provider 2021 (4th year in a row). Winner of the 2021 Renewable Energy Awards AND U Switch Energy Supplier Of The Year 2021 👏 Let’s think of our future and the future of our planet. Save money and the planet today!

Octopus Energy bounded up the Top 50 organisations list for great customer service in July 2021 and is now ahead of companies like M&S, Waitrose, and Halfords. (you won’t find another energy company in the top 50 list!!)  👏

Is Octopus Energy any good?

If you have found my blog hopefully you are considering a switch to Octopus Energy. If you have a look around hopefully you will find my tips and advice helpful. Everyone’s needs are different but we all want a good price with fast and friendly customer service! We think Octopus Energy is a great way of switching to renewable energy.

Should you make the switch to Octopus Energy?

We have been with Octopus Energy customers for approaching 3 years. When we made our switch to Octopus they were a fairly unknown energy provider and it was a leap of faith to make the switch from British Gas. Our experience has been very positive and we aren’t looking at switching away any time soon. It’s a big 10/10 from us and we highly recommend Octopus Energy!

When we first switched to Octopus Energy they had less than 300,000 customers. We wanted to go green and Octopus seemed a young and energetic firm committed to making a difference to the planet. Now Octopus Energy has over 2 million customers and they just keep growing! Why? Because customers love Octopus Energy and they love us right back! They don’t hook you in on a deal and then move on they offer lots of amazing reasons to stay like smart tariffs, competitions, amazing value, and super green energy. CLICK HERE TO SWITCH USING MY REFERRAL LINK – £50 CREDIT.⟵💚


Before you try and tackle any switch you should make sure you understand the basic energy terms. Finding the best deal is far easier when you understand these.

Energy TermsMeaning
Dual FuelFuel means gas or electricity.
Dual Fuel means a supply of both your gas and electricity from the same energy provider.
TariffThis is the package you sign up to with the energy company. They usually name the tariff.

The two most common tariffs are fixed and variable. (Octopus calls it flexible)

Fixed tariff means you get the price per kWh of energy fixed for a period of time. So one kWh will always cost you the same. It could be fixed for 12 or 24 months as an example.
VATValue Added Tax. This is sales tax added by the government.
kWhA kilowatt is how energy is measured. (kWh) Like cm or inches, grams and kilograms. It measures energy. So you get charged per kWH you use.
Unit CostThis is the price you pay per kWh.
Standing chargeThis is a fixed amount you pay per day regardless how much energy you use. It pays for maintaining the supply to your home etc.
So your energy bill will show the amount of kWh you use per month and times it by the unit cost per kWh. Then they add on the daily charge eg 31 x 21p and VAT.
If you would like further information you can read my full review of all Octopus Energy tariffs including up to date prices on my comparisons page.  It is updated daily and keeps an eye on the wholesale energy market. Knowing if and when to switch and fix your energy tariff in the current climate is really important, I hope it helps!


octopus energy smart homes

COMPARE OCTOPUS ENERGY TARIFF Octopus Energy helps customers to switch to renewable energy with simple and creative tariffs. Which? Recommended Energy Supplier 2024 for the 7th year in a row and now the second largest energy supplier in the UK.

Should you fix your Octopus Energy Tariff for 2024? On the 9th of February 2024, Octopus Energy removed all its exit fees. You can now take an Octopus Energy 12-month fixed tariff and swap it at any time with no

Intelligent Octopus Flux. Take the hassle out of exporting excess energy from your home battery with the Intelligent Octopus Flux tariff. Intelligent Flux is a next-generation tariff that uses Octopus’  Kraken software to optimise your GivEnergy home battery and solar

Tesla UK Referral Scheme 2024 If you are lucky enough to be an existing Tesla owner in the UK you can share your Tesla referral link or your Tesla referral code and earn Tesla credits. The person you are referring

Octoplus Saving Sessions

Octoplus Saving Sessions The National Grid (ESO) relaunched its Demand Flexibility Service this week. Energy suppliers throughout the UK responded to the call for assistance today. Octopus Energy passed this request from the National Grid to its customer through their

Intelligent Octopus Go v OVO Charge Anytime. On Monday 27th February 2023 OVO Energy launched a new Electric Vehicle (EV) tariff called OVO Charge Anytime. It was the first real competitor to the Octopus Intelligent Go tariff that offers smart

Battery storage tariff

Best Octopus battery storage tariff. Battery storage is an excellent option to help reduce your energy bill. Plus if the lights go off this winter, in the form of a blackout, you will have your own power source. Battery storage

Which Octopus Tariff is best for you? Have you considered switching Octopus tariffs with the seasons? If you have solar panels or a heat pump it may be time to give this question some thought. These are some questions that

Do Octopus Energy install solar panels?

Does Octopus Energy Install solar panels and battery storage? Octopus Energy will be installing solar panels and battery storage in my home this summer.  You can get a quote for Octopus home solar on their website. At the moment you


Octopus Go v Octopus Agile  Octopus Go versus Octopus Agile is one of the most popular topics linked to Octopus Energy smart tariffs. We now have the Intelligent tariff thrown into the mix plus the tracker tariff to get our

Fully Charged Live 2023. This month I drove down to see the Fully Charged Live show in Farnborough. The Fully Charged Live is a showground event. It is full of everything a geek could want on an electrifying weekend. There

Octopus Energy solar PV and heat pumps

Octopus Energy Solar Panels and Heat Pump Installation – How is it going? Last month I went to visit Octopus Energy. They have two giant unit on an industrial estate in Slough. Here they are on a mission to transform

Octopus drops the price of its EV tariffs. When you drive electric it’s really important to get a good EV tariff if you can charge your electric vehicle (EV) at home. However, over the last 18 months, there has been

WILL MY THE UNIT PRICE AND STANDING CHARGE GO UP OR DOWN FOR ENERGY IN APRIL 2023? Today in the budget, it was announced that the Energy Price Guarantee will continue until July 2023. This is excellent news as the

APRIL 2023 ENERGY PRICE INCREASE HAS BEEN ANNOUNCED. In April 2023 energy prices will increase by 20% for the vast majority of households in the UK. There are roughly 27 million households in the UK. According to Ofgem, around 4

ripple energy project 3

Ripple Energy Solar Park. Today Ripple Energy launched its 3rd Project, which will be a solar park in England. I have bought shares in the first two projects. The first is already providing me with savings on my energy bills

I borrowed a thermal imaging camera from Octopus Energy. In 2018 I moved into a new build home and since that day, my bedroom has always been the coldest room in the house. I assumed that the bedroom was cold

demand flexibilty service

It has been a crazy few weeks. Trying to keep the family warm while keeping one eye on the cost isn’t always easy but at least this week it has been a little warmer. We have been doing our daily

Energy Price Guarantee. On the 8th of September, the UK government announced measures to help reduce soaring energy bills.  The energy price cap which was due to increase by 81% on the 1st of October 2022 will be replaced by

Octopus Agile Price Increase. Yesterday, at 4 pm the Octopus increased the maximum price you will pay on the Agile tariff. The cap on the Agile tariff increased from 55p per kWh to an eye-watering 78p per kWh. The Octopus

October 2022 Energy Price Cap. Today, Ofgem announced the new energy price cap that will come into effect on the 1st of October.  Prices were predictable but still felt like a low blow as autumn quickly approaches. From the 1st

Batch Cooking is a great way to save energy. I love cooking, but as energy prices rise, I am mindful of how and when I use my oven. Each time it is switched on I add to the amount of

Why get a smart meter? This is an update to a previous blog post where my mother asked me the question below.  My mother asked me this question a month ago. I switched to a smart meter when I moved

Research EV Tariffs –  It could save you hundreds of pounds a year! If you are buying an electric vehicle or already have one, in my opinion, the most important thing you need to research is how you will charge

Greg Jackson fighting for Energy Market Reforms? Greg Jackson is the CEO of Octopus Energy. He gave evidence to a parliamentary committee in October last year. In summary, the committee was looking into how to tackle the energy crisis, He

Here’s my Octopus Energy bill. I just thought I would share my Octopus Energy bill for July / August 2022. It covers a 31-day period and includes charging my Electric Vehicle at home. How much energy did I use in

Should you get a smart meter? This is the exact conversation I had with my mother this week. She is retired and has a traditional gas and electric meter. Her meters work well and she hasn’t had any issues with

Why does renewable energy cost so much? At the moment lots of people are starting to realise that a renewable energy tariff isn’t cheaper than any other form of energy. You would assume that energy created by free resources such

Martin Lewis has updated his advice on the October 2022 Price Cap. For months I have been telling everyone and anyone to take a fixed deal. The answer I usually get is that Martin Lewis said to do nothing. I

Octopus Energy is calling for the government to consider greater assistance. Octopus Energy is constantly trying to make the energy market better for customers. Today, Greg Jackson, the CEO of Octopus Energy was on BBC Radio 4, Best of Today,

Energy Price Increased Winter 2022. So Martin Lewis has been on his sunlounger for the last week but I spotted that he has leapt into action today as the Cornwall Insight has realised its latest figures. It isn’t good news

There’s no getting away from the fact that energy prices have skyrocketed. Even if you are the savviest homeowner there’s just no escaping the price hikes of 2022. There are still ways, however, to save money on your energy bill.